David Jones - Castle Towers

Extremely poor customer service; they use several kinds of excuses for refusing returns of online orders, although their policy allows for us to do so. In addition, the staff refused to give me their name when I requested, which is absurd. Given how horrible the Google reviews are and how little they have improved, is the management acting appropriately?

Shopped at David Jones Ralph Lauren today 04/11/23 in the morning to buy clothes for my brother. There was a girl working wearing silky red top. SHE WAS AMAZING!! Without her I don't think I would have found anything. She went above and beyond to find me sizes that I needed and provided me with so many options but most of all she was super patient as I was messaging my brother for feedback and his responses were slow. After an hour of helping me out finding what I needed I walked away with around $900 worth of items super happy and relieved that I could go home and get on with my day. I didn't get her name but she deserves raise!

Me and my friend went to David Jones to return a bag she had gotten. Before we went there her and her mum went to ask about all the receipts they would need. My friend had gotten all the receipts she needed and we went in ready to exchange the bag and go home. However we had to wait approximately 5 minutes for someone to finally help us and a young brunette woman helped us. We told her we needed to exchange the bag and she immediately got defensive and it looked like she wasn't understanding so she got an older woman who we later found out was Vicky to help us. Vicky talked to my friend in a condescending way due to the fact that we are teenagers. And told my friend she wasn't allowed to get an exchange because apparently she didnt have the right receipts and she wasnt allowed to use her mums card. We were nice and respectful towards both ladies but they were hostile and rude when we tried to explain to them our pov. Me and my friend were about to leave the store and she rang her mum to tell her, her mum told us to go back and put her on the phone to vicky. Vicky told my firends mum that it was illegal for my friend to use her card however my friends mum told vicky she works in the legal industry and that was not true so Vicky changed her story and said it was story policy. me and my friend then left the store and her mum rang the store manager and she said that my friend had the right to exchange the bag and she had all the documents. Vicky is terrible at her job and doesn't deserve to work at David Jones.